At Phoenix Hospitals Mumbai, our Teleconsultation Services are designed to offer patients safe, convenient, and timely access to expert medical care — from the comfort of their home. To ensure a smooth experience for both patients and doctors, the following terms apply:

Teleconsultations are conducted via secure, HIPAA-compliant video or audio platforms. Patients are required to share accurate medical history, current symptoms, and any previous test reports ahead of the consultation for a reliable diagnosis and effective guidance.

Please note that teleconsultations are best suited for non-emergency conditions, follow-up consultations, second opinions, or chronic disease management. In case of medical emergencies or conditions requiring physical examination, patients are advised to visit the hospital in person.

All information shared during the session is kept strictly confidential, and consultations are conducted only after the patient’s consent. Any prescriptions or recommendations provided are based on the clinical judgement of the doctor and may require in-person follow-up if deemed necessary.

By booking a teleconsultation, you agree to these terms and acknowledge that remote consultations have certain limitations compared to in-person evaluations.

To schedule a session or learn more, please visit our Teleconsultation page or call our helpline.