What services does Phoenix Hospitals Mumbai offer?
Phoenix Hospitals Mumbai offers a wide range of medical and surgical services across multiple specialties, including cardiology, neurology, orthopedics, oncology, gastroenterology, general surgery, emergency care, and more. Both outpatient (OPD) and inpatient (IPD) facilities are available, along with advanced diagnostics, ICU care, rehabilitation, and specialized programs like teleconsultations and international patient services.

Does the hospital offer emergency services?
Yes, Phoenix Hospitals Mumbai provides 24/7 emergency and trauma care services with immediate triage, critical care, and surgical support. The Emergency Department is fully equipped with advanced life-saving equipment and a rapid-response team trained for all medical emergencies including heart attacks, strokes, trauma, and acute conditions.

Is cashless hospitalization available?
Yes, Phoenix Hospitals offers cashless hospitalization under its Cashless Empanelment Program. The hospital is empanelled with both GIPSA-affiliated public sector insurance companies and numerous private insurance providers and TPAs. Patients are advised to check eligibility with the Insurance Help Desk before admission.

What amenities are provided in inpatient rooms?
Phoenix Hospitals offers a variety of room categories including general wards, semi-private, and private rooms. Each room is equipped with:

  • Comfortable beds

  • Attached bathrooms

  • Nurse call system

  • Visitor seating

  • Air conditioning and basic furnishings
    Premium rooms may also include personal TVs, Wi-Fi, and enhanced privacy options.

What are the visiting hours for inpatients?
Visiting hours are generally:

  • Morning: 10:00 AM – 12:00 PM

  • Evening: 5:00 PM – 7:00 PM
    These may vary by department and patient condition. ICU and critical care areas may have restricted or supervised visitation.

How does the discharge process work?
Once the treating doctor approves discharge, the billing and medication summary is prepared. Insurance/TPA approvals are coordinated by the help desk. A discharge summary, medication instructions, and follow-up schedule will be provided. Final discharge typically takes 1–2 hours after administrative clearance.

Does the hospital provide pharmacy and diagnostic services?
Yes, the hospital has a 24/7 in-house pharmacy and advanced diagnostic facilities including pathology, radiology (X-rays, CT, MRI), and specialty labs. Diagnostic services are integrated with treatment plans for faster reporting and better outcomes.